Hope to save others frim a poor experience

1.1
BAD PRODUCT AND POOR SERVICE!! DO NOT PURCHASE MEDICAL UARDIAN! BUY AN APPLE WATCH SERIES 7 OR LIFE ALERT. BOTH OF THESE WILL AUTOMATICALLY DETECT A FALL AND SEND EMERGENCY SERVICES IF YOU FALL AND CAN'T RESPOND.

User's recommendation: DON'T BUY MEDICAL GUARDIAN! BUY AN APPLE WATCH SERIES 7 OR LIFE ALERT.

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#3904623 Review #3904623 is a subjective opinion of poster.
Location
San Clemente, California

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Verified Reviewer New Reviewer

This company is dysfunctional with awful customer service

1.0
My mother had the system and then she passed away. They owe us $200 for the unused service. Can not get a call back from management to figure out how to get the refund. Have called 50 times with no success. They dont pick up nor do they call you back. Customer advice Can not Figure out howTo solve the problem.

User's recommendation: Stay away and use a more reputable company .

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#2242303

Medical Guardian is a terrible company, with very poor service, Their devices are inferior to Life Alert and even Apple Watch Save yourself grief and buy an Apple watch series 7 instead. The Apple watch does not require you to push a button if you fall and need help.

Neither does Life Alert. Those are set up to automatically detect a fall and will send emergency services if you do not respond.

My sister had Medical Guardian but died from a fall at her home. She did not have the chance to push a button, and her body could have been lying in front of her home for days if an Amazon driver hadn't spotted her body and called 9-1-1.

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#3367628 Review #3367628 is a subjective opinion of poster.
Location
Hoboken, New Jersey
Loss
$205
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Lost my device

I lost my medical alert device and there is no way to get a hold of whoever found it you have no customer service open on weekends
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#3353886 Review #3353886 is a subjective opinion of poster.
Location
Livingston, New Jersey

Took extra money from my bank account

Medical Guardian - Took extra money from my bank account
I renewed my annual subscription, $383.40 and paid from my bank account. They took that money and decided to take another $383.40 with no explanation. I provided evidence but according to them my bank made mistake Angry They stopped responding to my emails and every time I called them, it's always, your refund check is in the mail

User's recommendation: Think twice before you pay any company from your bank account. You will only get your money back using credit card.

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#3293758 Review #3293758 is a subjective opinion of poster.
Location
Gwynn Oak, Maryland

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Verified Reviewer New Reviewer

Refused to give refund to me

I paid their annual service fee $380 from my bank account. They decided to take another $380 from my bank without explaining. I notified them by email about this. Their response to me, your refund check is in the mail. No check, no response to my emails, and no response from customer service.

User's recommendation: Use credit card if possible.Check bank statements frequently!

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#3288013 Review #3288013 is a subjective opinion of poster.
Pros
  • Good customer service
Cons
  • Lack of communication
Loss
$380
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Took extra money from my bank account

1.5